Go directly through our website: www.tourpassvallarta.com, email:[email protected], phone:+52 322 308 0062, or webchat.
How soon should I reserve and pay for my tour?
You can reserve and pay as early as you want to confirm the tour and avoid missing the fun! Remember for most activities (some exceptions) you can cancel at least 2 days before and get a full refund; no extra charge.
How and when do I pay for my booking?
You can pay directly on our website or request a stripe or Pay Pal order. We required full payment at least 2 days prior your activities.
Can I be piked up from my hotel?
Yes! You will get a special fare for the pickup & drop off from your hotel; all for your comfort!
What days are you open?
Our office is open Monday to Friday from 9:00 AM to 6:00 PM
Saturdays from 9:00 AM to 2:00 PM
How do I change, update, confirm or cancel my booking?
Please contact us directly via email at: [email protected] or by phone: +52 322 308 0062
Are there any forbidden items to bring to the tours?
Yes, alcohol and drugs are not permitted at any time; electronic cigarettes and sharp objects. If you have any doubt about a forbidden object, please ask us directly.
Will I have time to eat before doing the tour?
For most of the tours, you'll only have time to go to the bathroom before starting the activity, we recommend taking food after the tour.
