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Terms and Conditions Policies

Tour Pass Vallarta offers the most popular tours and activities in Puerto Vallarta! To accommodate each of our guests, all of our excursions are exclusive, reservation-only adventures. We want to ensure that you and your family have the chance to experience the awe found in nature, new and different cultures, and the excitement of discovery that our tours offer. For this reason, we have minor tour groups – so book your tour today! Our secure credit card reservation system makes it easy.

Cancellations and Changes

To maintain our commitment to all of our guests, Tour Pass Vallarta operates a strict cancellation policy:

Changes to your bookings or cancellations can be requested via email or by calling us toll-free from the US and Canada at + 1 (800) 852-0853 or from Puerto Vallarta at +52 322 308 0062. All changes are subject to availability.

For Cruise Ship Guests

Full refund if the cruise misses port or is canceled up to the day of cruise arrival.

Charges to your Credit or Debit Card

Your credit card will be charged as soon as your order is placed on Tour Pass Vallarta’s official site – this is reflected in your account within 24 hours. If the date that you choose is unavailable, Tour Pass Vallarta will offer an alternative day or time.

Prices and Exchange Rates

Prices are quoted and charged in US dollars or Mexican Pesos as the customer request.

Credit Card Safety

tourpassvallarta.com wants you to feel safe when making a secure reservation online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our tours. The process of encryption prevents unauthorized individuals from viewing your information as it is transmitted securely over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your tour, you must bring your credit card and a valid form of ID. If you prefer, send a copy of your credit card and photo ID (front and back) via email toinfo@tourpassvallarta.com, at least 24 hours before your arrival. To speak to someone in person, please call us at +52 +52 322 308 0062 or toll-free from the US or Canada at + 1 (800) 852-0853.

Thank you for choosing Vallarta Adventures!

If you have any questions regarding these policies, please email us at info@tourpassvallarta.com, and we will respond within 48 hours.