Hidden Beach Island Discovery: Departure from Puerto Vallarta

• If the cancellation is made 48 hours or more before the reserved day, it will be refunded 100%.
• If the cancellation is within 24 and 48 hours, only 50% of the total paid will be NO refunded, but you can postpone your tour or excursion.
• If the cancellation is less than 24 hours before boarding, there will be no refund.
• All date changes are subject to availability.
• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

COVID-19 SAFETY AND HYGIENE MEASURES

The tour host company has adopted the necessary international COVID-19 safety guidelines and protocols to guarantee our guest’s and staff’s safety and well-being.

Our activities are designed for small numbers of guests and occur in open spaces, which significantly reduces any risk of contagion. Our protocols cover all care guidelines and focus mainly on:

• Extreme cleaning measures
• Hygiene in food and beverage preparation
• Personal safety
• Healthy social distancing
• Disinfection

We inform you of the security measures that are going to be implemented in our boats, to give security and protection to all customers, these will be the following measures:

1. Temperature is taken upon arrival, and if it’s 37.5ºC or higher, staff will not be able to access the facilities and be sent to quarantine at home.
2. Face shields or safety glasses and face masks are mandatory for all Vallarta Adventures staff members.
3. Hands must be washed with water and soap every half hour.
4. Staff must maintain a healthy distance of 5 ft. / 1.5 mt between guests and other staff members.
5. Uniforms and footwear will always be cleaned and sanitized.
6. Cleaning and sanitation protocols apply in all areas.
7. Hand sanitizer is available in every area.
8. Sanitizing mats are placed at all access points.
9. Snorkeling, aquatic, and safety equipment are sanitized between each use.
10. The healthy distance of 5 ft. / 1.5 mt. Must be observed at all times.
11. Visual aids are displayed in key places to remind guests about hygiene protocols.
12. Temperature is taken upon arrival at our facilities. If a guest’s temperature is equal to or greater than 37.5ºC, they must return home or their hotel. 
13. During the tours, we recommend using face masks.
14. Guests will need to sign a disclaimer that includes a health declaration.
15. Guests must maintain a healthy distance of 5 ft. / 1.5 mt between individuals outside your group.
16. Sanitizing hand gel is available at any time.
17. Bracelets are properly disinfected before being given to guests.